Support
Contact and order support
Our contact details will be available when the store opens. Payments opening soon.
Before you order
Ask about formats, strengths, pricing, shipping or payment. We cannot provide medical, dosing, preparation or administration advice.
Payment confirmation
If you have sent your e-Transfer and want to confirm it arrived, include your order reference and the name on the transfer. See payment information.
Address corrections
Contact us as soon as possible. Corrections can only be made before dispatch. Include your order reference and the full corrected address.
Order status
Tracking is sent once the parcel has entered the carrier network. If you haven't received it after your payment was confirmed, send your order reference.
Damaged, incomplete or incorrect shipments
Email us within 7 days of delivery with your order number and a photo. We reship at no cost or refund the item, your choice. See our guarantee.
What to include
- Your order reference (for example BLOOM-XXXXXXXX)
- The name and email used on the order
- A clear description of your question or issue
- Photographs, if the question concerns a delivered parcel
Never send online-banking passwords or security answers. We will never ask for them.